Ken Catchpole, an experienced Human Factors researcher in the healthcare domain, shared some interesting thoughts on interventions within the NHS this month (The Ergonomist, Vol.473, November 2009). In response to a study that developed a structured checklist for improving safety in surgery, his letter reminds us that new checklists, procedures and methods on their own are unlikely to have impact unless there is an acknowledgement of their value, and buy-in, by those that use them. Acknowledging that checklists are a means to an end i.e. changing work practices and improving safety, he also encourages better and broader human factors interventions for this same end.
The Ergonomist, Vol.473, November 2009:
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